Policy Overview
The privacy of our website visitors and clients is important to us. This privacy policy page helps our website visitors understand how we collect, use, process and protect their personal data while they are using our website.
Personal data is any information that can be used to identify an individual directly or indirectly via supplemental (context) information. Therefore, personal data can also be known as personal information or personally-identifying information (PII). A detailed explanation can be found in the Wikipedia article "Personal Data".
Personal data we collect
We collect your personal data through various interactions with you, when:
- you are using our website
- you fill out forms on our website
- you fill out wedding/engagement questionnaires
- you fill out our contracts
- you call us via telephone with a request for information or a quote
- you send us an email with a request for information or a quote
- you subscribe to our newsletter
- you provide feedback about our products or services
- you order our products or services
- we have an in-person, audio or video call/conversation/meeting with you
You may be asked to provide your name, email address, phone number, and other personal data (details) in all those cases. We collect all this data to contact you and provide you with additional information about our services and products or for various other purposes.
You choose what personal data you want to share with us. You can decline when we ask you to provide personal data. However, to serve you with your requests, we need you to provide some personal data. We always collect only required personal data to deliver our services to you. If you choose not to provide the necessary personal data, we will not offer our service to you.
How we use personal data
We use collected personal data to provide you with our services and products. In particular, we use data to:
- improve our website so we can better serve you and other clients
- personalize our service for you and other clients
- provide customer service while answering your requests
- run contests, promotions, surveys, and other website services
- send emails replying to requests about our products and services or your orders
- follow up after an in-person meeting, phone call, email, or chat
- advertise and market to you, send promotional information about our services and products, use targeting advertising, and present you with relevant offers
In carrying out these purposes, we may combine the personal data we collect from different contexts, e.g. from your use of our website and a phone call we had with you:
- to give you a consistent and personalized experience
- to improve our services and products
- to make informed business decisions
- and for other legitimate purposes
How we protect data
The protection of personal data is critical to us. Therefore, all monetary transactions made through this website are managed via 3rd party providers that use SSL encryption to protect your payment information. We also host our website on 3rd party hosting provider servers that maintain an optimal standard level of security by frequently updating their servers with the latest security patches and keeping firewalls industry-standard.
Cookies and similar technologies
Cookies are small text files placed on your computer to store data that can be recalled by a web server when you visit our website. Cookies and similar technologies, e.g. web beacons, scripts and tags, are used to store and honour your preferences and settings on our website, analyze how our website performs, and fulfill other legitimate purposes. Our website may include web beacons, cookies, or similar technologies from 3rd party service providers to track information on our behalf.
Your browser can be configured to accept or decline cookies. Most browsers allow cookies by default, and you need to change your browser settings to decline cookies. Please consult your browser documentation for information about how to disable cookies. If you choose to decline cookies and similar technologies from our website, it may have a negative impact on your browsing experience on our website.
Reasons when personal data is shared with 3rd parties
We do not trade, sell, or otherwise transfer your personal data to 3rd parties. This statement does not extend to:
- website hosting partners and other parties that assist us in operating this website or serving our clients. All 3rd party partners and parties have agreed to keep collected information confidential
- when required by law or to respond to legal process
- when we have to protect our clients or the safety of our staff and others
- when we have to protect our rights and property and our clients
- when we have to protect against legal liability
- non-personally identifiable visitor information that may be provided to other parties for marketing, advertising, or other uses
Service providers tracking
Our website uses several 3rd party service providers that track your behaviour while browsing our website. Here is a list of 3rd party service providers.
We use Google Analytics on our website. It is a web analytics service offered by Google that tracks and reports website traffic and reports any potential issues with our website. This data is shared with other Google services. You can opt-out of this tracking service by installing the Google Analytics opt-out add-on on your browser. You can find more information about Google Privacy and Terms on their website.
We use Facebook Advertisement and Conversion Pixel. Usage of both allows us to collect information when you click on our Facebook advertisement that redirects you to our website. Our website sends data to be processed by Facebook, including information about your actions on our website. This information provides us with insights into advertising progress and its success. This is done according to the Facebook Data Policy that can be reviewed on their website. In addition, Facebook Conversion Pixel allows us to show you targeted advertisements on and outside of Facebook. Facebook uses cookies and similar technologies to provide targeted advertisement functionality for us. If you are a Facebook user with an active Facebook profile, you may revoke or change this permission by changing the settings on this website.
Links to other websites
Our website may contain (external) links to other websites that we do not operate. We do not control those websites and assume no responsibility for their content and privacy policy. Therefore, we strongly advise reviewing the privacy policy on those websites.
Collection of data from children
We do not advertise or provide services to anyone under 18. We do not knowingly ask or collect personal data from anyone under 18.
Changes to this privacy policy
We update this privacy statement when it's required. Most of the time, updates to this policy are made to provide greater transparency or in response to:
- feedback from our clients, industry or regulators, or other stakeholders
- changes in our services or products
- changes in our personal data processing activities or policies
We will revise the "last updated" date at the bottom of this page when posting changes to this policy. We encourage you to periodically review this privacy policy to learn more about our privacy policy.
How to contact us
If you have a concern, complaint, or question about this privacy policy, don't hesitate to get in touch with us using this contact form.
Last Updated on January 12th, 2022